Skip to Main Content

Have a question about ?

Does my child need a ticket?

What if someone in my booking cannot attend?

What happens if the show is cancelled?

What can I do if I want to make a complaint?

What is your latecomers policy?

Can I get a refund on my tickets?

Is there a cost to exchange my tickets?

I have lost my tickets to the performance, what should I do?

I chose to have my tickets posted out, when will my tickets arrive?

Who do I contact if I have specific access requirements?

Privacy at Disney

How do I contact DisneyTickets Guest Services?

Who processes my ticket purchase?

Who processes my payment?

How do I report a faulty or damaged merchandise item?

What are my delivery options for merchandise items?

Can I have a refund on the merchandise I don't want?

I forgot to collect my merchandise items at the theatre, can you send them to me?

I can't find the merchandise item I'm looking for. Where can I find it?

Can I exchange the merchandise items in my order?

Can I add extra merchandise items to my existing order?

Can I buy merchandise items without buying tickets?

I have exchanged my tickets, when do I collect my merchandise items?

What is a Restoration levy?

Where is my booking confirmation?

I'm giving the tickets as a gift, are they transferable?

I have not received my tickets, what should I do?

I have booked tickets online but have not received an email confirmation

I chose to collect my tickets from the box office, where and when do I collect them?

Do you have security checks on bags when entering the venue?