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Have a question about ?

Does my child need a ticket?


What if someone in my party cannot attend?


What happens if the show is cancelled?


What can I do if I want to make a complaint?


What is your latecomers policy?


Who do I contact if I have special access requirements?


Can I get a refund on my tickets?


Is there a cost to exchange my tickets?


I have lost my tickets to the performance, what should I do?


I chose to have my tickets posted out, when will my tickets arrive?


How do I contact DisneyTickets Guest Services?


Who processes my ticket purchase?


Who processes my payment?


How do I report a faulty or damaged merchandise item?


What are my delivery options for merchandise items?


Can I have a refund on the merchandise I don't want?


I forgot to collect my merchandise items at the theatre, can you send them to me?


I can't find the merchandise item I'm looking for. Where can I find it?


Can I exchange the merchandise items in my order?


Can I add extra merchandise items to my existing order?


Can I buy merchandise items without buying tickets?


I have exchanged my tickets, when do I collect my merchandise items?


What is a restoration levy?


Where is my booking confirmation?


I'm giving the tickets as a gift, are they transferable?


I have not received my tickets, what should I do?


I have booked tickets online but have not received an email confirmation


I chose to collect my tickets from the box office, where and when do I collect them?


Do you have security checks on bags when entering the venue?


Do you admit babies in arms?