The water in my snow globe has changed colour, can you help?
As with any Snow Globe currently available in the market, a small percentage can occasionally develop murky water, air bubbles or condensation. This is due to the nature of the product being water based. Precautions are put in place to prevent this occurring, such as a tight rubber seal and a small amount of preservative added to the water to prevent mould growth. As with all of our products, Disney Store Snow Globes are of the highest possible standard. They're individually made and hand-painted, and usually have limited runs.
Snow Globes purchased at Disney Store can be returned within 30 days of purchase, and we will occasionally consider exchanging Snow Globes outside of this period, however beyond this we're unable to offer a replacement, exchange of refund. For information on how to return your item, please click here.
If you have further questions about your Snow Globe, please get in touch with us.