In our continuing efforts to safeguard your account data, The Walt Disney Company informs users whenever their account is logged into from an unrecognized device or browser.
Trusted devices and browsers have been tracked since Fall 2019. If you logged into a device or browser since then, you would have received a notification. Please check the device or browser name and location in the email to confirm the notification was a result of your login.
NOTE: Location listed is based on IP address and may not reflect the actual location of the device or browser.
What if the notification email was not caused by my login?
If you are certain the unfamiliar sign-in notification email was not caused by your own login:
- Click “I don’t recognize this activity”
- You will be asked to reset your password to secure your account. All active sessions on your account will be logged out, and you will need to log in again using your new password.
- Going forward, you will be notified of any activity on your account from that or any other unrecognized device or browser.
Disney+ Subscribers: If you are subscribed to Disney+, you should also update your password there to fully protect your account.