Some guests are unable to login to their Disney account, but are seeing a message that the account already exists when trying to create a new one. 

To resolve this, please contact our support team via the "Email" button below with the following information:

• The account name (often the e-mail address)
• Your date of birth (may be used to verify ownership if you're writing from a different email)

Our support team will respond to you as soon as possible with further steps or information.