Your online account security and privacy are important to us. If we notice suspicious login activity, we will lock your online account and send you an email notification.

To unlock and access your account, select the “Reset Password” option in the email notification you received. If you no longer have access to the email:

1. Go to Communication Choices for The Walt Disney Company
2. Select the applicable option under “Manage Your Registration Account” or “Manage Your Child’s Registration Account”
3. On the login screen, select “Need Help Signing In?” and follow the prompts to reset your password

IMPORTANT: After resetting your password, please review your online account info for any unauthorized changes.

How did the suspicious activity happen?
This most likely occurred as a result of someone using the email/password combination gathered during previous security incidents affecting other companies.

How do I manage my Registration Account?

To manage your registration account:

1. Go to Communication Choices for The Walt Disney Company
2. Select the applicable option under “Manage Your Registration Account” or “Manage Your Child’s Registration Account”
3. Sign in using the email address associated with your account
   
   

Which Walt Disney companies or services send communications to my Disney account email address?

When you sign up to receive updates, special offers, and other information from The Walt Disney Family of Companies, entities including the following may send you messages. To review, please visit:

https://privacy.thewaltdisneycompany.com/en/company-overview

Where can I read more about The Walt Disney Company Privacy Policy?

To review the privacy policy for The Walt Disney Company, please visit:

https://privacy.thewaltdisneycompany.com/en/current-privacy-policy

I didn’t create this Disney account and I would like to delete it – what should I do?
If you did not create the Disney online account in question and would like to delete it:

1. Go to Communication Choices on The Walt Disney Company's Privacy website
2. In the "Manage Your Registration Account" section, select "Disney, ESPN, ABC, Marvel and Star Wars accounts"
3. If you don’t know the password for your account, select “Need help signing in?” underneath the Sign In button
4. Enter your email address and click “Continue” for a one-time passcode
5. Check your email for the passcode; enter the passcode on the site and click “Continue”
6. At the “Welcome Back!” window, click “Reset Password”
7. Create a new password for your account and click "Save"
8. At the “Your Account” window, scroll down to the “Delete Account” section
9. Click the ‘Delete Account’ link and then select “Yes, delete this account”
10. Click OK to confirm your account has been deleted

Note: It may take up to 14 days to complete your account deletion request, and you will not be able to create a new account using your email address during that time.