If you're running into issues playing Disney Color and Play AR on your Android device, please try the steps below:
- Force close the app
- Restart your device
- Clear the app's cache
- Update the app
- Update your device software
- Check your internet connection
- Check how much free space is left on your device
Visit the official Android site for additional support.
1. Force close the app and any apps running in the background:
- Tap the "Recent Apps" button (looks like two overlapping rectangles) on your device to bring up any apps that are currently running.
- Swipe to the left to close them.
- To force stop an app from here, tap and hold, then select "App Info".
- Tap "Force Stop".
You can also:
- Hold down the "Home" screen button until all of your apps appear.
- Swipe to the left or right to close the open app.
Note:
If you have an older device these steps may be slightly different. Try clicking "Settings", then "Applications" to see your running apps.
2. Restart your device:
- Hold down the power button (usually found on the right-hand side of the device).
- Select Power Off, then Turn Off.
- Wait 30-45 seconds, then hold down the power button until the device logo appears.
3. Clear the app's cache:
- Go to "Settings".
- Tap "Application Manager".
- Scroll until you find the app.
- Tap "Clear Cache". ("NOTE": Do "NOT" tap the button to Clear Data).
4. Update the app:
- Open the "Google Play" app.
- Tap the three bar icon in the upper left-hand corner.
- Go to "My Apps".
- Select an individual app, or tap "Update All".
5. Update your device software:
- Tap "Settings".
- Select "About device".
- Tap "Software Update".
6. Check your internet connection:
Ensure that you are connected to the internet and have a steady Wi-Fi connection.
7. Check how much free space is left on your device:
- Go to Settings.
- Tap Storage.
- Check Available Space.
To ensure the best performance, your device should have at least 1GB of free space.
