If the app isn’t working quite as it should, there are some steps you can try that can help fix any issues you are experiencing.

If you’re using the app, please try the steps listed below.

Check compatibility
Before trying the next steps, make sure you’re using DisneyLife on a compatible device.
Please go to Ways to Watch for more details.

Delete and reinstall the app
Please note, your Downloads will be removed from the device if the DisneyLife app is uninstalled.
Your Profiles and Favourites, however, will remain, as they are linked to your account, and not the device itself.

If you're unsure of how to delete the app on your device, go here: How do I delete the app?

Restart your device
Switch off the device completely. Once it has been shut down safely, switch it on again.
Restarting devices is often the simplest way to fix issues.

Update your device
Make sure your device is running on the latest version of its operating system. You can check this by going to your device’s Settings.

Check your internet connection
Sometimes the internet can be slow due to your location or many devices connected to the same network.
Also, check your connection strength. If it’s weak, try moving closer to the Wi-Fi router.
If the issue seems to be with the device, check out Why won't DisneyLife connect to the internet?