To have full access to DisneyLife, you need to be within the Philippines. If you’re outside of this region, you won’t be able to stream or download anything new.
See Can I use DisneyLife abroad? for more on this.
If you’re in the Philippines and experience an error message relating to using DisneyLife in your location, please follow the steps we advise here: What can I do when the DisneyLife app isn’t working properly?