Skip to Main Content

Have a question about ?

Why am I receiving a server error when I open the app on my Android device?

If you're having issues accessing the app on your Android device and an error message pops up saying "Err… Oh dear, looks like something’s up with the server. We’re taking care of it so please try again soon”, there are couple of steps that you can follow to access DisneyLife.

You will need to ensure that your device language preferences are set to English (United Kingdom). You can do this by following the steps below:

Go to your device Settings.
Tap on Languages & input.
Tap on Languages.
If English (United Kingdom) is not set as the primary language, you'll have to tap on Add a language and select English (United Kingdom).

If your device language preference is set to English (United Kingdom) and you continue to have difficulties accessing DisneyLife, please take a look at What do I do when DisneyLife isn’t working properly?

Was this article helpful?

Thank you for your feedback!

ph:em:li:asl_00200130:

How would you like to get help?

Choose the option that is most convenient to you

Email

Phone

Chat

We are available for live support from 7 days a week

We retain all information linked to your contact in order to identify service improvements. This chat service is provided by Zendesk on behalf of The Walt Disney Company Limited, 3 Queen Caroline Street, London. For more information about how your information is used and kept secure, and your rights, please read Disney’s Privacy Policy or visit our Help Pages.

We are open for live support Monday - Friday from 8am to 7pm, Saturday from 10am to 2pm and Sunday from 11am to 3pm.

We retain all information linked to your contact in order to identify service improvements. This chat service is provided by Zendesk on behalf of The Walt Disney Company Limited, 3 Queen Caroline Street, London. For more information about how your information is used and kept secure, and your rights, please read Disney’s Privacy Policy or visit our Help Pages.