If you have a complaint, please contact us directly by phone, email or chat, using the icons at the bottom of this page.
You can find out about the European Commission’s Online Dispute Resolution (ODR) platform here: http://ec.europa.eu/consumers/odr.
At present, we do not use alternative dispute resolution (ADR) including through the ODR platform as a means of settling consumer complaints.
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We retain all information linked to your contact in order to identify service improvements. This chat service is provided by Zendesk on behalf of The Walt Disney Company Limited, 3 Queen Caroline Street, London. For more information about how your information is used and kept secure, and your rights, please read Disney’s Privacy Policy or visit our Help Pages.
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