If you forgot the PIN to your account holder profile and are locked out, please get in touch and we'll be happy to help.
If you're already logged into your account holder profile and would like to change your PIN, check out How do I change my PIN?
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We are open for live support 7 days a week from 8am to 8pm.
We retain all information linked to your contact in order to identify service improvements. This chat service is provided by Zendesk on behalf of The Walt Disney Company Limited, 3 Queen Caroline Street, London. For more information about how your information is used and kept secure, and your rights, please read Disney’s Privacy Policy or visit our Help Pages.
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