We’re really sorry if your product isn't up to scratch. Please get in touch with us so we can look into this for you.
Is your query about personalisation? All personalisation is carefully selected to provide the best possible addition to your product, and you can see a preview of how your item will look on the product page. If the text is incorrect or isn’t as the photo showed on our Online Store, please let us know.
If you're returning a faulty item to us, then please make sure you obtain a proof of postage for your records. shopDisney aren’t responsible for returned products until they arrive at our warehouse.