shopDisney.co.uk deliveries are made by Hermes, Royal Mail (selected Disney Partner Products only) or Landmark (deliveries to Northern Ireland from 25th March 2021).
Sorry, we're unable to deliver to PO Boxes or BFPO addresses.
Orders placed on standard delivery will take five working days to reach you. Standard delivery costs £3.95, and is free if you spend more than £50. Working days are Monday to Saturday excluding Bank Holidays.
Your delivery can arrive between 8:00am and 8:00pm, Monday to Saturday, and can’t be pre-selected. Once your order is out with the courier, you’ll receive a text with a two hour delivery window for when you can expect your parcel.
Deliveries to select postcodes will take longer as detailed in the table below.
Click and collect
Click and Collect orders are sent to your preferred parcel shop, and you'll be given available options at checkout. This costs £2.95, or is free of charge if you spend more than £50.
Orders placed on a click and collect service are exempt from express delivery. If you can learn more about this service here.
Selected UK orders can be shipped via express delivery (subject to location). Express deliveries will arrive on the next working day (including Saturday) as long as your order was placed before 4pm, and the service costs £5.95.
Please check the table below for areas in the UK that can’t receive this service, and how many more working days these deliveries will take on top of our standard delivery service (5 working days).
Disney Partner Products
If your item is coming from a Disney Partner, it can take up to 20 working days to arrive and will be shipped by Hermes or Royal Mail (depending on the item). It’ll say on our website if an item is shipped from a Disney Partner, and you can find out more about this here.
The tracking link in your shipping email might not work for these items, but you can track with your tracking number (we suggest removing the hyphens!) and postcode on the Hermes site.
Disney Home Entertainment (DVD and Blu-ray discs) items should arrive within five working days. DVD and Blu Rays, and select other Disney Partner Products, are shipped by Royal Mail. Sorry, tracking isn't available for these items.
Customised T-Shirts are sent by Royal Mail, and take up to ten working days to reach you.
Does your order contain personalised items? It takes up to five working days for these to arrive, and they aren’t eligible for express delivery. Sorry, we can’t send these separately to the rest of your order.