How can I exchange my tickets?

Tickets may be exchanged for an equivalent or higher value up to 48 hours prior to the performance, subject to availability. Please call 020 3925 2998 to arrange your exchange. LW Theatres’ telephone lines are open from Monday to Saturday between 10am and 5:30pm. An exchange fee of £2 per ticket will apply. You can also request an exchange by completing this form

Can I cancel my tickets and get a refund?

You can cancel your booking within 24 hours of purchase if your booked performance is more than 24 hours in the future. Please contact us to request a booking cancellation and refund at least 48 hours before your performance. If you booked more than 24 hours ago, you can either exchange your tickets, or ask us to attempt to re-sell your tickets. Please note tickets to a performance that has taken place cannot be cancelled or refunded.

Is there a date that I have to exchange by?

You can apply to exchange your tickets, provided you contact us at least 48 hours before your booked performance.

Can I get the same seats if I choose to exchange my tickets out of my new performance date?

We will do the best we can to accommodate all exchange requests as fully as possible, however exchanges into a new performance date will be subject to availability.

Can I return some of my tickets, or add more tickets to my booking?

It will be possible to change the number of tickets in your booking. Additional tickets will be subject to availability. To amend the number of tickets in your booking, please follow the steps to 'exchange' tickets when you receive your confirmation email, and enter your request into the 'Additional Comments' section.