When are cloth face coverings available?
Cloth face coverings are now available for purchase on shopDisney.co.uk and in Disney Stores.
Are the face coverings available in kids sizing?
Disney’s cloth face coverings are available in 4 sizes: small, medium, large and extra-large. Guests can refer to the Disney Store European product sizing guide on shopdisney.co.uk for the specific sizing measurements.
Can I return cloth face coverings if I change my mind or if the size I ordered doesn’t fit?
Due to the nature of this item, there are no refunds, exchanges or returns once you have unsealed the item, unless the item is faulty. Before ordering, please check the size guide to help you choose the right size.
What are these face coverings made out of?
Disney’s cloth face coverings are 100% cotton knit inner and middle layers and 100% polyester knit outer layer, exclusive of decoration. The cloth face coverings are washable and re-useable to help reduce the environmental impact and we will continue to look for opportunities to reduce the impact further.
How should these coverings be cared for?
Machine wash is 60 degrees, do not bleach, do not tumble dry, do not iron and do not dry clean. Detailed guidelines for how to properly put on and remove the face coverings are available on the product page(s) on shopDisney.co.uk and on product packaging.
Is this a limited release item?
No, this is not a limited release item.
Will these coverings eventually be sold in Disney Stores?
Yes, these items are now available in Disney Stores. Please contact your local Store before visiting.
Who is Disney distributing the cloth coverings to?
Upon receiving the face coverings, the Social Responsibility team at Disney will reach out to their long-standing partners and distribute the face coverings to organisations in greatest need. From September onwards we will be updating the website with further details on how the coverings have been used to help children in isolation.
What is the monetary value of this donation?
Through proceeds from the cloth face coverings and our in-kind donation of masks we hope our donation will total over £1m to support the Red Cross and our long-standing charity partners.
When will the face coverings be donated?
The Walt Disney Company works with a number of long-standing charity partners across Europe. Through these partnerships we know how important it is to break the isolation that vulnerable children are facing. We’ll be working with these partners between now and December to understand how best to distribute these face coverings to will help our charity partners reunite children with those that are important to them, helping to build emotional resilience when it’s needed the most. We’ll be loading updates on our website for guests to see how the coverings will make a difference from September onwards
Why is Disney donating to the Red Cross?
As part of Disney’s Social Responsibility programme, across Europe we have a history of working with the Red Cross – helping people in times of need and crisis. The money raised from the sale of the cloth face coverings will help the Red Cross continue it’s support of those impacted by the pandemic through it’s global voluntary network, which responds to conflicts, natural disasters and individual emergencies and enables enables vulnerable people to prepare for and withstand emergencies in their own communities.
Why is Disney working with long-standing local charity partner to distribute the face coverings?
The Walt Disney Company works with a number of long-standing charity partners across Europe. Through these partnerships we know how important it is to break the isolation that vulnerable children are facing. The donation of the cloth face coverings will help our charity partners reunite children with those that are important to them, helping to build emotional resilience when it’s needed the most.