If you've chosen to have your tickets posted to you, they'll arrive up to 48 hours before the performance. If you don't have your tickets by this point, let us know. You'll only be given the option for posted tickets if you book more than five days before the performance, but please note that not all delivery options will be available for all shows and performances.
If you're collecting your tickets, please do so at the Prince Edward Theatre Box Office at least 30 minutes prior to the performance. This is the same address where the event will take place. Your tickets may not be ready for collection until the day of your performance. If you have any questions, please contact our Guest Services team.
In order to pick up your tickets, you may be required to present:
- A valid photo ID, driver's license or passport
- The credit card you used to purchase the tickets
- Your booking reference number