All of us at shopDisney.co.uk are working hard to ensure you receive the best possible service. At this unprecedented time there may be some disruption to your order that is outside of our control as our delivery partners experience delays. Once you’ve placed an order we’ll keep you updated on the progress of your delivery so keep an eye out for emails from us. Thank you for your patience and understanding.

 For further updates on deliveries, Stores and products, please visit our News and Announcements pages.

Here’s some of the updates you might see when you track your parcel, and what they mean. These are listed alphabetically.

Pre-advice loaded

In this instance, Hermes don’t have your parcel yet but they know it’ll be with them soon.

Hub sorter receipt scan

Your parcel is now in the Hermes network.

Missing pre-advice

This means your parcel has entered the Hermes network before it was supposed to. Don’t worry! This won’t affect your delivery.

Signature from customer

Your parcel has been successfully delivered and signed for.

Signature from household

Someone in the household has successfully received the parcel and signed for it.

Signature from neighbour

Your parcel was delivered to, and signed by, a neighbour. There should be a note which number your parcel was dropped off at.

Delivered to porch

The courier has left your parcel in your porch.

Delivered to letterbox

Your parcel has been delivered and posted through the letterbox.

Secure delivery (other)

The courier has left your parcel in a safe space. There’ll be a note of where your parcel was delivered, and you can view this on a map.

Courier to re-attempt

Delivery was attempted but not successful, and the courier will try again later.

Not delivered – damaged parcel

The parcel was damaged in transit so is being returned to sender.