Here’s some of the updates you might see when you track your parcel, and how they impact your delivery:

Pre-advice loaded

In this instance, Hermes don’t have your parcel yet but they know it’ll be with them soon.

Hub sorter receipt scan

Your parcel is now in the Hermes network.

Missing pre-advice

This means your parcel has entered the Hermes network before it was supposed to. Don’t worry! This won’t affect your delivery.

Delivered to porch

The courier has left your parcel in your porch.

Delivered to letterbox

Your parcel has been delivered and posted through the letterbox.

Secure delivery (other)

The courier has left your parcel in a safe space. There’ll be a note of where your parcel was delivered, and you can view this on a map.

Courier to re-attempt

Delivery was attempted but not successful, and the courier will try again later.

Not delivered – damaged parcel

The parcel was damaged in transit so is being returned to sender.