Once you have paid for your group tickets, we are not able to refund or exchange them. If possible, we will try to resell these tickets on your behalf, however any tickets which have been mailed out must be returned and received back to Disney Tickets Group Sales before this can happen. There is no guarantee that tickets will be resold.
If you need extra tickets, we’ll try to accommodate requests for extra seats as close to your existing seats as we can. However, we cannot guarantee these additional tickets would be eligible for the same price or group discount rate. For this reason we recommend when you make your reservation that you reserve the maximum number of tickets you think you might need.