For updates on Stores, deliveries and returns, please visit our News and Announcements Page.
We want you to be happy with your shopDisney purchase, but understand if you need to return an item as a change of mind.
Click here for information on returning your order to us. Change of mind returns must be made within 30 days of purchase*, and products must be in a re-saleable condition. We can't process exchanges unfortunately; we're sorry about this, and it's something we're looking to fix. If you want to swap an item in your order, you'll need to send the original item back to our warehouse and a refund will be processed for you. If you want to track your return, you can do so by clicking here.
Certain items, including sealed collectibles, jewellery and personalised products can't be returned unless they're faulty. Please find further information here.
DVDs and customisable t-shirts should be returned through the Hermes returns portal.
If you need to return a product bought in Store, please visit your local Store and a Cast Member would be pleased to help. Sorry, we can't accept Store returns via our Online service.