Your order can be returned to us for free by using the label inside your parcel. You’ll need to fill in this label with some information relating to your return. Once this has been filled in, your box can be taken to your nearest Hermes parcel shop (found here) and it’ll be returned to us. If you've lost the form don't worry, you can download this here.
Your order will be refunded within 5-7 days of reaching our warehouse. Please make sure you get a proof of postage when sending items back to us, as we’re not liable for items in transit.