You can use the Hermes returns portal to send your order back to us for free. See the instructions below:
- Click 'search with an email address', and enter your email address and postcode (from where your order was delivered).
- Select the order you want to return
- Follow the instructions on screen and select your preferred return method
- Print the label (sorry, we can't do this for you. Click here for information on Print in Store returns)
- Make sure the returns form is securely attached to the outside of your parcel
- Take the box to your local Parcel Shop, and make sure you get a proof of postage
- Parcels must meet the weight and size requirements noted on the Returns Portal
You’ll receive your refund within 5-7 days of the parcel being back at our warehouse. Please note, we don’t have any liability until your products arrive with us.