If your item hasn’t been purchased in one of our Stores or shopdisney.co.uk, we’re limited in how we can assist you and we'd advise contacting the retailer from where your product was purchased for help.
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We are open for live support Monday - Friday from 8am to 7pm, Saturday from 10am to 2pm and Sunday from 11am to 3pm.
We retain all information linked to your contact in order to identify service improvements. This chat service is provided by Zendesk on behalf of The Walt Disney Company Limited, 3 Queen Caroline Street, London. For more information about how your information is used and kept secure, and your rights, please read Disney’s Privacy Policy or visit our Help Pages.
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