We’re more than happy to replace or refund faulty Disney Store product whether you have a receipt or not. However, we will ask for any faulty product to be sent to us if it was bought as a gift, so that we can check that it is a Disney Store product.
You can find answers to most questions that you might have by searching in our help pages.
If you’d still like to contact us, the best way to do this is through our live chat service for an instant response. Our Guest Service Centre is open from Monday – Friday 8am – 7pm, Saturday 10am – 3pm and Sunday 11am – 4pm UK time excluding UK Bank holidays and Public Holidays.
Our team can be reached by email, and by phone on 0800 014 9648. Calls are free from a UK landline or mobile. If you’d like to write to us, please send your letter to:
The Disney Store Ltd,
Mail Code 2922,
3, Queen Caroline Street,
Please note, we're unable to accept charity or donation requests through our Guest Service Centre. Please visit our philanthropy site for further advice on how to make a request. If your query is about Disney Store North America, please get in touch with them directly.