You can find answers to most questions that you might have by searching in our help pages.
If you’d still like to contact us, the best way to do this is through our live chat service for an instant response. You can do this by clicking on the icon at the bottom of this page. Our Guest Service Centre opening hours (all in UK time) are below:
Monday: 9am - 9pm
Tuesday: 8am - 9pm
Wednesday: 9am - 9pm
Thursday: 9am - 9pm
Friday: 9am - 9pm
Saturday and Sunday: 9am - 9pm
Please note this excludes UK Bank holidays and Public Holidays.
Our team can be reached by email, and by phone on 0800 014 9648. Calls are free from a UK landline or mobile. If you’d like to write to us, please send your letter to:
The Disney Store Ltd,
Mail Code 2922,
3, Queen Caroline Street,
Please note, we're unable to accept charity or donation requests through our Guest Service Centre. Please visit our philanthropy site for further advice on how to make a request. If your query is about shopDisney in North America, please get in touch with them directly.