If you've got questions about your delivery or our products, you can find answers to most questions that you might have by searching in our help pages. If you're getting in touch about your delivery, please wait until after your estimated delivery date has passed as our team can't help with queries before this time.
Please note that due to a high volume of orders, we may need to amend our usual delivery time frames - please refer to the estimated delivery date on the order confirmation page. Once your order is on its way you'll receive delivery tracking information, so keep an eye out for emails from us. Thank you for your understanding.
If you’d still like to speak to us, the best way to do so is through our live chat service for an instant response. You can do this by clicking on the 'Chat' icon at the bottom of this page. We're here to help Monday-Sunday, 9am - 7pm UK time.
Our team can be reached by email, via the icon at the bottom of the page, or you can give us a call on 0800 014 9648. Calls are free from a UK landline or mobile. If you’d like to write to us, please send your letter to:
The Disney Store Ltd,
Mail Code 2922,
3, Queen Caroline Street,
If you're getting in touch about your delivery, please wait until after your estimated delivery date has passed as our team can't help with queries before this time.
Please note, we're unable to accept charity or donation requests through our Guest Service Centre. Please visit our philanthropy site for further advice on how to make a request. If your query is about shopDisney in North America, please get in touch with them directly.