To make your parcels as Magical as possible, we feature Disney branding on the outside of the box. Depending on the item you've ordered, you may receive cardboard or plastic packaging. Sorry, we can't send parcels out in plain boxes.
Our updated packaging also has pictures on the side, perfect for colouring in. We'd love to see your photos! Please tag us on Instagram with #mydisneystore
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We are open for live support 7 days a week from 9am to 9pm, and on Tuesdays from 8am - 9pm.
We retain all information linked to your contact in order to identify service improvements. This chat service is provided by Zendesk on behalf of The Walt Disney Company Limited, 3 Queen Caroline Street, London. For more information about how your information is used and kept secure, and your rights, please read Disney’s Privacy Policy or visit our Help Pages.
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