If your discount code isn't working, there's some troubleshooting you can do that normally fixes the issue!
- Check that any letters O and I and numbers 0 and 1 are correct, as this can sometimes be the cause of the problem. Try to copy and paste the code rather than typing it.
- Check what’s in your basket, if it contains sale or promotional items these aren’t eligible for purchase with a discount code.
- Codes aren't valid on all items, please check our promotion exclusions.
- Codes are case sensitive, so double check what code you’ve entered at checkout.
- Try clearing cache and cookies, or changing your browser for an optimised check out experience.
- Refer to the terms and conditions of your code which will provide further details, such as exclusions and promotion end dates.
- Try checking out as a Guest, and if you're still having problems please get in touch so we can help you.