Why isn't my discount code working?
Check that any letters O and I and numbers 0 and 1 are correct, as this can sometimes be the cause of the problem. Try to copy and paste the code rather than typing it.
Check what’s in your basket, if it contains sale or promotional items these aren’t eligible for purchase with a discount code.
Discount codes can’t be used on media items (DVDs, Blu-rays, CDs, Video Games and Books), Limited Edition items, DisneyLife, Star Wars: The Force Awakens BB-8 Interactive Robotic Droid by Sphero, Gift Cards, Batteries, Delivery Charges or Walt Disney Parks and Resorts tickets.
Codes are case sensitive, so double check what code you’ve entered at checkout.
Try clearing cache and cookies, or changing your browser for an optimised check out experience.
Refer to the terms and conditions of your code which will provide further details, such as exclusions and promotion end dates.
Try checking out as a Guest, and if you're still having problems please get in touch.