If you add an item to your basket and get a ‘sorry, it’s not possible to check out with this product at the moment’ message, it means the item has sold out and our website hasn’t finished updating to show this. This may happen with Limited Edition releases where a large volume of Guests are trying to check out with a particular item.
Try clearing your cache and cookies which may provide a better checking out experience, and try reviewing your payment details.
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We are open for live support 7 days a week from 9am to 9pm, and on Tuesdays from 8am - 9pm.
We retain all information linked to your contact in order to identify service improvements. This chat service is provided by Zendesk on behalf of The Walt Disney Company Limited, 3 Queen Caroline Street, London. For more information about how your information is used and kept secure, and your rights, please read Disney’s Privacy Policy or visit our Help Pages.
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