If you add an item to your basket and get a ‘sorry, it’s not possible to check out with this product at the moment’ message, it means the item has sold out and our website hasn’t finished updating to show this. This may happen with Limited Edition releases where a large volume of Guests are trying to check out with a particular item.
Try clearing your cache and cookies which may provide a better checking out experience, and try reviewing your payment details. Our Guest Services team can also help with phone orders, so give us a call and we'd be pleased to assist.
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