Why can’t I check out with this item?
The product is sold out, and if the message ‘sorry, it’s not possible to check out with this product at the moment’ shows it means our website hasn’t finished updating to show this. This may happen with Limited Edition releases where a large volume of Guests are trying to check out with a particular item.
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We retain all information linked to your contact in order to identify service improvements. This chat service is provided by Zendesk on behalf of The Walt Disney Company Limited, 3 Queen Caroline Street, London. For more information about how your information is used and kept secure, and your rights, please read Disney’s Privacy Policy or visit our Help Pages.
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