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Return an order to Store

Can I return online purchases to a Store?

Online purchases can be returned in Store as long as:
•The item is not a Disney Partner Product (please check our free returns for assistance on returning these products)
•Your order wasn’t paid for by PayPal
•You’re not returning a personalised product

All refunds will be issued to the original method of payment and in the original currency of purchase. For debit/credit card refunds, the cardholder should present a copy of the delivery note and the original payment method.

If you still have questions, please get in touch.

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We are open for live support Monday - Friday from 8am to 7pm, Saturday from 10am to 2pm and Sunday from 11am to 3pm.

We retain all information linked to your contact in order to identify service improvements. This chat service is provided by Zendesk on behalf of The Walt Disney Company Limited, 3 Queen Caroline Street, London. For more information about how your information is used and kept secure, and your rights, please read Disney’s Privacy Policy or visit our Help Pages.

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