We want you to be happy with your Disney purchase, but understand if you need to return items to us.
There’s a number of options available if you want to return your order:
- With the label included in your parcel
- Through the Hermes portal
- Via in-store printing (choose this if you need to return a DVD or Blu-Ray)
- By post (choose this if you’re returning from outside the UK)
- At a Disney Store
For further information on these return methods, please click the above links.
Purchases made Online and in Store from 1st November can be returned until 25th January 2019. Please note, if you're returning an item as part of a 3 for 2 promotion, you'll need to return all three products to receive your refund.