An item is missing from my order.
Is the item a Disney Partner Product? These are shipped directly from our vendor as opposed to from our warehouse, so won’t arrive in the same box as the rest of your order. Disney Partner Purchase items can take up to 15 days to arrive, and you’ll receive a shipping confirmation email with details on how to track these items.
Media items (DVDs and Blu Ray) take up to 5 days to arrive, and will be sent in a different parcel to the rest of your order.
If your order is large, it may be sent in separate parcels, and you’ll receive a shipping email with tracking links for each parcel.
If you still have questions, please get in touch.