I’m based outside of the UK, how do I return my order?
Please use the pre-addressed label attached to the packing slip along with the returns form located online. Make sure your parcel is packed securely.
If you've lost the returns label, please include your name, order number and contact details in the returned parcel, and send it to the following address:
The Disney Store,
To avoid any delay to your refund/exchange, please mark the outside of your parcel with ‘Returned Goods’. Your parcel might get held in Customs if this isn’t done.
If you’re returning your item as a change of mind, you’ll be responsible for any postage costs. Goods should be returned in resalable condition.
If your item is faulty, please get in touch with us.