What are Disney Partner Products?
To make sure we’re offering our Guests the most Magical range of items possible, some products on our Online Store are from a Disney Partner. This means your item will be shipped directly from a vendor as opposed to from our warehouse, and this can take up to 15 working days. DVDs/Blu-rays will arrive with you in 5 days.
If your unique product code starts with '409' or '413', eg, 409014165451, it's coming from one of our Disney Partners.
To track your Disney Partner Purchase, visit the Hermes website and enter your tracking number. If you've got any hyphens, remove them when checking your tracking.