You can’t return the below products:
- Theme Park tickets for Disneyland Paris and Walt Disney World
- Personalised products (unless faulty)
- Unsealed audio and video recordings, computer software, Blu-Rays, DVDs or CD-Rom
- Selected collectibles (as detailed in the product description on the site)
- Used beds/other large furniture items (unless faulty)
- DisneyLife gift subscriptions where the scratch panel has been tampered with
Any jewellery returns should be unworn and in their original packaging for health and safety reasons.
We’re unable to refund or exchange any merchandise purchased from a Disney Park.
Our Stores can’t accept returns for refund, exchange or gift cards of:
- Disney Partner Products
- Beds and other large furniture items
- Disneyland Paris product purchased on shopdisney.co.uk
If you’ve got any other questions, please get in touch.