My product is faulty, what should I do?
We’re more than happy to replace or refund faulty Disney Store product whether you have a receipt or not. However, we will ask for any faulty product to be sent to us if it was bought as a gift, so that we can check that it is a Disney Store product.
We’re sorry to hear your product isn't up to scratch. Please get in touch with us so we can look into this for you.
Is your query about personalisation? All PZ is carefully selected to provide the best possible addition to your product, and you can see a preview of how your item will look on the product page. If the text is incorrect or isn’t as the photo showed, please let us know.
Please note, we don't have liability for any returned products until they arrive with us and would recommend getting a proof of postage for your records.