Skip to Main Content

Have a question about ?

Faulty product

We’re sorry to hear your product isn't up to scratch. Please get in touch with us so we can look into this for you.

Is your query about personalisation? All personalisatoon is carefully selected to provide the best possible addition to your product, and you can see a preview of how your item will look on the product page. If the text is incorrect or isn’t as the photo showed on our Online Store, please let us know.

Please note, we don't have liability for any returned products until they arrive with us and would recommend getting a proof of postage for your records.

Was this article helpful?

Thank you for your feedback!

Follow

Comments

0 comments

Article is closed for comments.

broken:quality:faulty:ripped:ph:em:li:damaged:asl_00100107:disappointing:fraying:writing:

How would you like to get help?

Choose the option that is most convenient to you

Give us a call

Phone

Chat

We are available for live support from 7 days a week

We retain all information linked to your contact in order to identify service improvements. This chat service is provided by Zendesk on behalf of The Walt Disney Company Limited, 3 Queen Caroline Street, London. For more information about how your information is used and kept secure, and your rights, please read Disney’s Privacy Policy or visit our Help Pages.

We are open for live support 7 days a week from 9am to 9pm, and on Tuesdays from 8am - 9pm.

We retain all information linked to your contact in order to identify service improvements. This chat service is provided by Zendesk on behalf of The Walt Disney Company Limited, 3 Queen Caroline Street, London. For more information about how your information is used and kept secure, and your rights, please read Disney’s Privacy Policy or visit our Help Pages.

Are we compatible?

Enter the full name of your device below

Sorry, your device doesn't seem to be compatible and unfortunately, we don't have a release date yet. Please check back later!

Congrats, your device is compatible! Please make sure your device is running or later

Welcome to DisneyLife!

Already a member?

Yes, I already subscribed via

Yes, I already subscribed via

Yes, I already subscribed via
I don't know!
No, I am not a member yet!