Why haven’t you taken payment?
If you’ve paid by a credit debit card, payment won’t be taken until your order has dispatched. If you've paid by PayPal, you'll be charged as soon as your order has completed. You’ll receive a shipping confirmation email as soon as your order is on its way to you.
Your order might have been sent in separate parcels, so you’ll only have been charged for items that have left the warehouse.
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We are open for live support Monday - Friday from 8am to 7pm, Saturday from 10am to 2pm and Sunday from 11am to 3pm.
We retain all information linked to your contact in order to identify service improvements. This chat service is provided by Zendesk on behalf of The Walt Disney Company Limited, 3 Queen Caroline Street, London. For more information about how your information is used and kept secure, and your rights, please read Disney’s Privacy Policy or visit our Help Pages.
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