I haven’t received my order confirmation email.
Your confirmation email should reach you within 20 minutes of placing your order.
If your order has been paid for by credit or debit card, you’ll be charged once your order has left our warehouse. If your order includes an item that is personalised with a tag, you'll be charged seperately for this and your account will be debited before your order is shipped to you. Any delivery charges will also be charged at this point.
Your order might be sent in separate parcels, and this may mean you may be charged at different points of your order.
For any other payment method, you’ll be charged as soon as your order has been placed. Please take a look at the table below which will show your order journey from checking out right to your doorstep.
|Order placed||Day 0|
|Your order leaves our warehouse||Day 3|
|Tracking is updated||Day 3|
|You receive your shipping confirmation||Day 3|
|Your order reaches you||Day 5|