Do you offer click and collect?
When checking out on our website, you’ll be given an option to collect your delivery from your local Parcel Shop, for a price of £2.95.
The Click & Collect service is only available for orders placed for delivery to addresses in the United Kingdom. For more information on international delivery, please click here.
Click & Collect orders will be held for 10 days. Should you be unable to collect your order, the order will be returned to us. Once received into our warehouse, you will be refunded.
Click & Collect orders that are not collected cannot be rerouted to your home address, or any other address.
We will email you a link to your tracking information once your parcel has been shipped from our warehouse. If you have entered your mobile number at checkout, you will receive a text when your parcel is ready for collection.
This service might not be available to some addresses. The delivery options available to you will be displayed at checkout before the payment page.
When collecting your order, you will need your order confirmation email and one of the below forms of identification:
o Birth Certificate
o Citizen Card
o Customer Statement or Order Confirmation
o Foreign ID Card
o NI Electoral Card
o Tenancy Agreement
o UK Biometric Card
o UK Driving License
o Utility Bill
Please note that from 25th September, our Deliver to Store option will no longer be available on our Online Store.