How do I track my order?
Once your order has been shipped on day three of your parcel journey, it can be tracked with the link in your shipment email. Don't worry, you'll still receive this email even if you checked out as a Guest.
If you’ve ordered any Disney Partner Purchase products, the link in your shipping email may not work. Please visit the Hermes website with your tracking number and postcode to track your order. DVDs and Blu-rays can't be tracked, sorry.
Your order may be shipped in separate parcels, and a tracking number for each parcel will be sent to you.
Please wait until your expected delivery date has passed before contacting us, as our team can’t provide any further information until after this date.