Please wait until after your estimated delivery date before contacting us, as our team are unable to advise on your delivery until after this date has passed.
As soon as your order has left our warehouse, you'll receive a shipping email so that you can track your parcel.
Orders placed on standard delivery are shipped three days after your order was placed. For example, if you order on a Monday, your parcel will leave our warehouse on Thursday.
Orders placed on express delivery are dispatched on the same day, unless you've placed your order on a weekend/bank holiday in which case it'll be dispatched on the next working day, so express orders placed on a Sunday will be with you on the next Tuesday.
If you’ve ordered any Disney Partner Purchase products, these take up to 20 working days to arrive with you, and you won't receive your dispatch email for these items until your order has been shipped from our vendor. If the link in your shipping email doesn't work, please visit the Hermes website with your tracking number and postcode to check on your order. Your tracking number may have hyphens in it, these will need to be removed before you track your parcel. Media items, and select other Disney Partner Items, are sent by Royal Mail but can't be tracked, sorry.
Once your parcel is with the courier, you'll be given a 2 hour ETA for your delivery.
Personalised items are delivered in up to 5 days, and aren't eligible for express delivery.
If your tracking says your order has been delivered, please check with your neighbours and around your property as it may have been left in a safe place by the courier.
If you’ve placed a large order, your items may arrive in separate parcels and each parcel will have its own tracking number.
If you still have questions about your delivery or tracking status, let us know.