What delivery options are there?
UK Orders can be shipped via express (next working day, subject to location) or standard delivery.
Disney Partner Products can take up to 15 working days to arrive. Most of these are shipped by Hermes, and you can track on the Hermes website with your tracking number. Select Disney Partner Products, and Disney Home Entertainment (DVD and Blu-Ray discs) items, are shipped by Royal Mail. Media items will arrive within five working days and other Disney Partner items will arrive within 15 working days.
Your order can arrive between 7:30am and 9pm, Monday to Friday. Depending on the individual driver in your area, your order may arrive on a Saturday but this isn’t guaranteed. When the courier has your parcel, you'll be given a 2 hour delivery ETA.
To be eligible for Deliver to Store, you'll need to be within 30km of the Store your order will arrive at.
UK deliveries are made by Hermes, apart from DVDs and Blu-rays which are delivered by Royal Mail. You can find more info on Click & Collect here.
Tracking information isn't available for Disney Home Entertainment items, sorry.
|Delivery method||Cost||Delivery days|
|Standard delivery**||£3.95||5 working days*|
|Click & Collect||£3.95||5 working days*|
|Deliver to Store||£0 (over £10 order value) or £2 (under £10 order value)||Up to 2 working days*|
|Express delivery***||£5.95||Next working day*|
|Disney Partner Products||£3.95||Up to 15 working days*|
|Get free delivery for orders totalling over £50 after other discounts have been applied-||£0||5 working days*|
* Working days are Monday to Friday excl Bank Holidays.
*** Express deliveries need to be placed before 4pm.
If you still have questions, please get in touch.