DisneyLife is supported on a variety of Amazon Fire devices. Before trying the steps below, make sure you’re using DisneyLife on a compatible device. Please go to Ways to Watch for more details.
If your device is compatible, but DisneyLife still doesn't seem to work, please try again after each of the steps below:
Make sure you are using the correct power supply
Although some TVs have USB ports which are conveniently located, they sometimes do not supply enough power to the Fire TV Stick in order for it to function correctly, especially with video apps.
Please make sure that you are using the official Amazon power supply that came with your Fire TV Stick.
Restart your device
Switch off your device completely. Once it’s shut down safely, switch it on again. Restarting your device is often the simplest way to fix issues like this.
Update your device
Make sure your device is running the latest operating system.
Uninstall the DisneyLife app:
From your Amazon Fire TV or Fire Stick
If DisneyLife isn’t working on your Amazon Fire TV Stick, please try reinstalling the app and clearing the data and cache. You can complete these steps using the steps below:
- On the Home Screen of the Fire Stick, navigate to Settings.
- Select Applications.
- Select Manage Installed Applications.
- Choose DisneyLife from the installed apps. Here you can also see the app version.
- Select DisneyLife and the options to Launch the app, Force Stop, Uninstall, Clear Data* and Clear Cache will appear.
* Please note: if you select Clear Data, you will need to re-enter your log in your details to access the app.
From your Amazon Fire tablet
If DisneyLife isn’t working on your Amazon Fire tablet, below are a couple of steps you can take to uninstall the DisneyLife app:
- Tap Home on the Amazon Fire device.
- Tap Apps.
- From the upper right corner of the screen, select Devices to show only apps downloaded to your device.
- Locate DisneyLife, press and hold the app until a check mark appears.
- Tap Remove and then tap From Device.
If you have a question about Disney+, you can find the Disney+ Help Centre with useful FAQs as well as the Disney+ team’s contact details here.